Password Reset Enrollment
Type| eLearning Course
Tools| Articulate 360 (Rise & Review), Camtasia, PowerPoint
The main objective of this course is to provide quick guidance on how to enroll in password reset.
With a diverse group of departments and users, the nuances of each needed to be seamlessly incorporated into a single course.
Features
Mobile Friendly Format
To ensure all users have easy and expedient access to the course, a mobile-friendly format was identified as a top priority.
Articulate Rise courses lend themselves to being highly responsive for playback on all devices.
GIFs
Allow quick steps to be broken down into bite-sized clips. Each GIF lasts a matter of seconds before looping to the beginning. Thus, not losing the action, as if it were a still image, or missed as it would be in a full video.
Video
Motion graphics added to a simulation of a mobile device receiving the SMS verification code.
(Clip from the video.)
Visual Guide
Poster for a basic pictorial breakdown of steps. This is available as a PDF document in the course resources.